Vodacom Disaster

I've been having issues with Vodacom since March/April 2020 after upgrading my contract. Their billing has just been incorrect and I have to call in almost each and every month for them to fix it. Recent issue was when their cellphone insurance decided to activate my insurance without consent and I have been calling them to fix this but the lines keep getting disconnected. They keep harassing me with phonecalls that my account is in arrears when I made payment to them and excluded the cellphone insurance bill as the last agent I spoke with from their insurance said they will credit the account. My credit score is at risk now because of them. I have also tried to send an email to their complaints department last month, no acknowledgement, response or whatsoever. It's been a disaster. And every time I tell their agents what is happening with my account when I do get through, no sympathy given or whatsoever. To think I've been a loyal customer for them for years and this is the "Thanks" is disgusting. We are going through a pandemic where majority of us are having financial issues as well as underlying health issues to worry about. Stressing about a cellphone provider is the last straw. I regret taking upgrading my contact with them or even taking out an additional one. Can't wait for both of them to come to an end!!!