Vodacom disaster

<p>On 2 June 2016 my Samsung s6 got water damaged somehow. Ive got a contract with Vodacom so i took my phone in to the Pretoria Menlyn store. Ive got insurace that i pay for every month. The lady then confirmed my details toook my phone and send me on my way with a check in for damage paper and my sim card. Se also took a alternative number to reach me. They then send a sms to the alternative number(my wife) to tell me to collect my newe phone as the previous phone was beyond repair. I got to Menlyn at 07h45 only to find out they only open at 09h00, so i waited. I was then helped by another lady who gave me the same claim form i filled in yesterday to fill in again. She the phoned around and told me im not going to get my newe phone. Ive asked her then, why did Vodacom send me a sms to collect a newe phone and she rep**** that its the problem od the technical department. Thanks for waisting my time and money Vodacom</p>