VODACOM DISASTER

<p>It has been 3 weeks now that I am unable to use my phone – not an error from my side but from Vodacom.<br />I can only receive calls and sms – but CANNOT do not what’s up and I cannot make a call or send a sms or go into the internet<br />All my payments are up to date.<br />I was due for update since Jan 2016 – whenever I have been harassed over the phone from someone calling me to update – I said no thank you I am so happy with Vodacom and my iPhone!!!<br />Till DISASTER STRIKES<br />My account has been locked since the 18 August – the day after I was called from the line ********** 655 by Cybill kept asking me to update but I must take the phone she wants to sell me not the one I choose.<br />Since then I cannot use my phone at all – can only receive a call and sms – from my side I can do nothing.<br />Talking to various people at the Call center 082111 (the only nr. I can phone) there was a Xholise, Asive, Rosco (from the solutions department)!!!!, Vusi, Isiphe and many others and Johannesburg head office came to nothing – if the problem seem out of their every day little rhyme they pass you on to the next hold on line!!! <br />I travelled 2 hours to P E toe speak to a manager at Vodacom who was very helpful en keeps me up to date – thanks Daniel – but his hands are tied because – it is something on the Vodacom Technics channel and no one want to resolve the problem. Please tell me to whom do I go to now<br />I also have the wrong address on 1 account – the wrong street address.</p>