Vodacom disaster
In July last year I migrated to another plan offered by Vodacom. This was done and for some months the billing was correct. Since December I have received several calls offering 'upgrade specials' ALL of which I declined. In spite of this I am billed at a higher rate and any communication with the Help number (082135) is a waste of time. I am getting nowhere. Avoid Vodacom!
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Vodacom's replyOfficial
01 Mar 2021, 10:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2021, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team