Vodacom - Disarray and Shambolic

I app**** for a new contract on the Vodacom website and was initially rejected. When I reapp**** for said contract I was sent a confirmation SMS indicating that my contract application needed to be finalized with relevant documentation. Upon sending my Documentation I was sent an automated response with a reference number and told that within 24 hours I would receive feedback.

Once the 24 hour period had expired I proceeded to contact Vodacom directly. After giving them my ID number I was informed that my application was rejected. However, when I informed the call center agent that I reapp**** after the initial rejection, and subsequently sent through relevant documentation, she could not find any record of my secondary application. I have all the SMS's with time stamps as well as the confirmatory e-mail signifying that my application was being processed.

I find the whole process to be worrisome. Does Vodacom not have a tried and tested method of checking what applications were or are being processed based upon required documentation that has been submitted? If I was denied for a contract why then could I reapply the second time, submit all my documentation, and then have no record on Vodacom's system of my secondary applications?

I would indeed appreciate any feedback from Vodacom regarding this or clarification as to why their systems are in such disarray and shambolic. I have little to no faith that Vodacom will actually get back to me but nonetheless one must endeavor to try.