MH
Mandy H
1 reviews | Active since Jun 2013
12 Aug 2020, 12:04
VODACOM DISAPPOINTS YET AGAIN
I've had my VODACOM contract account for over 20 years. I've been under debt review for the past 10 years. I have never skipped a payment and I've been able to upgrade my contract every 2 years while being under debt review. For the first time this year VODACOM refused to allow me to upgrade simply due to the fact that they noticed that I'm under debt review. As a loyal customer for the past 20+ years, I'm very disappointed in VODACOM and I will now migrate my phone number to a different service provider who will appreciate my business more.
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Vodacom's replyOfficial
12 Aug 2020, 13:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Aug 2020, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
Mandy H's updateReviewer Update
12 Aug 2020, 22:04Thank you. Like I said before; someone at VODACOM only woke up now after 10 years that I've been upgrading under debt review. But I don't need VODACOM. I've already been told by another service provider that they are willing to migrate my number once my contract runs out. I really don't need VODACOM and I bet you're loosing a LOT of customers. I will never have anything good to say about VODACOM when asked about it. The time has come to move on.
MH
Mandy H's update12 Aug 2020, 22:04
Reviewer Update
Thank you. Like I said before; someone at VODACOM only woke up now after 10 years that I've been upgrading under debt review. But I don't need VODACOM. I've already been told by another service provider that they are willing to migrate my number once my contract runs out. I really don't need VODACOM and I bet you're loosing a LOT of customers. I will never have anything good to say about VODACOM when asked about it. The time has come to move on.