Vodacom disappoints yet again.

This is the VERY LAST TIME I renew any of my contracts with Vodacom. They simply CANNOT get it right!!!!!

First, I renewed my husband and daughter's contract at the same time. The deal was for data and a portable router. My husband's deal was handled correctly, but my daughter's deal was botched. I made Vodacom aware and told them to cancel the contract. After talking to my daughter, and as she really needed another handset, we decided that we would renew her contract, so I went online to do the upgrade. The contract we selected was for R549 per month over 24 months, which was the maximum we could pay. 2.4 Gig data and 100 minutes were included with the deal.

I now get the bill, and the amount is R643-98, not at all what I agreed to. I also receive a "quote" for the deal AFTER the deal has started (1 November 2023), reflecting the higher amount. I immediately responded that the quote does not reflect the deal I selected but to date received no reply.

I can't even count the number of times that Vodacom got it wrong in the past few years.

I truly will NEVER, EVER renew any contract with Vodacom again. When my contract period runs out, I'm done dealing with them.