LS
Leanne S

1 reviews | Active since Oct 2017

04 Oct 2017, 17:46

VODACOM disappoints yet again

For the past 4 days....I have been unable to make a telephone call; send a whatsapp; send an email; send and sms...or basically utilize my mobile device in ANY way...all because Vodacom does not bill on a Sunday...my debit SUCCESSFULLY ran on Monday, but my account was blocked...because THEY debited me a day late. I am now in the unfortunate position of having to beg for services which I have already paid for...sound fami****???...Did I mention that I use this device for work purposes? Dear Vodacom...clean up your act if you expect to hold onto your clients....I am furthermore disinclined to recommend you as a network of choice going forward...disappointing circumstances and complete lack of service from call centre staff.

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2017, 22:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team