Vodacom disappoints year again. ?

Once again I am disappointed in Vodacom. They have lost my Black Friday order.... it was never processed. They have sent me from once department to the other. They phoned me and made promises to get back to me and I have not heard a thing.

Now out of desperation I placed another order with them for a data line. They took it upon themselves to add R6.99 a month for insurance if I don’t pay. I have always paid my account. Now I have to phone around to get it cancelled. They also never processed my upgrade on time promising to give me office 365 subcribtion. That was on 14 November. One line was upgrade but not the other one.... they even gave me a call to upgrade a week after.

Their system is pathetic. They are overloaded with too many departments and probably too little staff. Vodacom is the only network that services my deep rural area and I have been a costumer for 20 years.

It is truly sad that I have to run around them just to get a simple contract with no attached strings.