GP
Garnet P

1 reviews | Active since Feb 2022

24 Feb 2026, 09:25

Vodacom Disappoints: One Month Waiting for Home Connection

Very disappointed with Vodacom. I signed up for a home connectivity plan on 2 February, and by 24 February I still haven’t received the router. I was told there was no stock, but nobody ever updated me. I had to call every day just to get answers. Even after being told stock had arrived, still no follow‑up. I’ve been a full month without internet after cancelling my previous provider to give Vodacom a chance. Terrible communication and very poor service.

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2026, 12:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team