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MT
Michelle T

1 reviews | Active since Jan 2023

06 Jan 2023, 14:13

Vodacom disappoints once again

What a struggle with Vodacom did my upgrade on my one phone beginning December, didn't use the phone as I first wanted to put on a scree protector. Waited for the battery to die before we charged it, the phone was getting hot and didn't keep it's charge. Struggled to get hold of the people at aftersales. Eventually got hold of someone, it was to late to replace they would collect the phone and cancel the upgrade and I will have to do the upgrade again. Made arrangements for the 28/12. The 23/12 the courier company calls they there to collect. Few calls later and still no one has collected the phone.

Next upgrade is due called to upgrade my account is in arears, but the can see a payment was made. Once again from one department to the next and this hasn't been rectified. I am so disappointed with the service received

Am I going to be compensated for all of this ....

0
Replies (4)
MT
Michelle T's update07 Jan 2023, 10:34
Reviewer Update
Day 2 and still no joy. Contacted the accounts department and was told payment takes 3 working days, my account is not in arrears and shows active. What must she do about it! Explained their message says I am in arrears as well as the upgrade department. Contacted upgrades and was told once again my account is in arrears he will put me through to the accounts department. Been holding 12 min. Spoke to the operator they need to change the status to active which will only be done on Monday.

Up till now the other contract phone hasn't been collected
Vodacom
Vodacom's reply07 Jan 2023, 12:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MT
Michelle T's update09 Jan 2023, 13:58
Reviewer Update
No phone call from Vodacom. Called again to try and upgrade, same message my account is in arrears. Spoke to the same lady as yesterday and she advised it was updated. This was this morning. Tried calling again and get the message my account is in arrears
MT
Michelle T's update13 Jan 2023, 13:02
Reviewer Update
Good afternoon

The handset was collected yesterday the 12/01 after they first went to my house to collect and I had made arrangements for it to be collected from my work address.

I spoke to Victor in you call centre on *** what a pleasant experience, He was very helpful and patient with both my upgrades and my queries, wish there were more agents like him