Vodacom disappoints once again!

Once again Vodacom disappoints! I have been a client of Vodacom for more than 25 years and I am a RED client. I currently have 5 numbers on my account and want one more. It is supposed to take 24 hours to be approved but is now 30 hours and counting. The Vodacom store is trying to assist but is waiting for Vodacom Corporate to give approval. I've tried customer care, Twitter and get nowhere. Every time I deal with Vodacom you disappoint. I am starting to doubt why I deal with Vodacom, surely there must be better out there. I have 3 contracts due for an upgrade but seriously think that I need to find a better service provider. I have endless hassles with Vodacom. Vodacom, you are beyond pathetic!