Vodacom Disappoints me yet again

So when Vodacom upped their prices a short while back I was extremely unhappy in the way they did it and thought \That's it, I'm done with Vodacom!!\" but I soon cooled off and stuck with them having been a customer for so long. Now I'm really done with them and can't wait for my contracts to end and it's bye-bye Vodacom. Here's my story. My wife needed a new Phone so I called the call center and after a long story was told that as they have merged to a new 3-D system that I would have to go into a Vodacom outlet to apply for a new line. This meant that I would've to pay the R202 connection fee. So I went to an outlet and after much grief and the stress of no-one knowing what they are doing, was told that as they have merged to a new 3-D system the new line would need to be app**** for via call center and that it would take a week to two weeks before I would get my phone. So the call center says one thing and the outlet says another. So I walked out after spending my entire morning with Vodacom, not at all impressed, walked into a Cell C outlet and within minutes walked out with a new phone."