Vodacom disappoints

Disappointed in Vodacom. Having been assured I could take out a contract for my daughter as an additional contract on my own, it has been nothing but a disaster trying to get the contract approved. I have had a contract with them for 10-15 years and have never missed a payment. But the 3 month bank statement that they insisted on, didn't reflect last month's salary ( our bank runs from the 10th to the 10th of each month so end May doesn't yet reflect). No communication from Vodacom, just no approval. Only because I popped in yesterday, was I even appraised of the delay. More information supp****. And - we're still waiting. The matter has been "escalated" . They'll call me when there's progress, I am told. My daughter's birthday is in 2 days time. And still I wait. So very not impressed. Surely past records should give proof of a responsible client? Customer loyalty?