FS
Fabian S

1 reviews | Active since Apr 2012

07 Apr 2026, 22:11

Vodacom disappoints again

I was called by an agent in March 2026 to advise my 3 lines are no longer going to be on the Red 750mb 50min top up plan and will be replaced by a better plan of 3Gb 100min top up plan and it will be cheaper than what I am paying right now! However I received the quotation and I immediately contacted Vodacom to raise a dispute and revert my plans back to the original pricing of R285.99 per line. I then received a statement where I am charged over R440 per line which was not what I agreed too! Utterly disappointed and i have 7 lines with this service provider for over 5 years.

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Replies (1)
Vodacom
Vodacom's reply08 Apr 2026, 07:25
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team