FS
Fabian S
1 reviews | Active since Apr 2012
07 Apr 2026, 22:11
Vodacom disappoints again
I was called by an agent in March 2026 to advise my 3 lines are no longer going to be on the Red 750mb 50min top up plan and will be replaced by a better plan of 3Gb 100min top up plan and it will be cheaper than what I am paying right now! However I received the quotation and I immediately contacted Vodacom to raise a dispute and revert my plans back to the original pricing of R285.99 per line. I then received a statement where I am charged over R440 per line which was not what I agreed too! Utterly disappointed and i have 7 lines with this service provider for over 5 years.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
08 Apr 2026, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2026, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
