1 reviews | Active since Mar 2016

24 Aug 2021, 21:15

Vodacom disappoints again.

I asked Vodacom for a contract quote early last week, they sent me an incorrect quote and stated it was a system issue. Back office agent said she’d refer me back to sales person to rectify and reissue the quote.. sales person didn’t call (3days passed), back office agent called me back yesterday asking me if the sales person had called because they claimed they had and sent me a requote. Told her no, no one has called me or sent anything to me, she said she’d investigate. Still no contact about from the sales person in question nor the back office agent… rather disappointing service; yet again, from Vodacom. The back office staff was lovely though.

0
Replies (3)
Vodacom
Vodacom's reply25 Aug 2021, 07:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update26 Aug 2021, 08:29
Reviewer Update
Vodacom still hasn’t resolved the issue, I called in to have the order cancelled so another consultant could assist with a new one, this still hasn’t happened and one of your colleagues called me today to confirm, however there is nothing they can do on their side? Why is the company so disjointed and utterly care free when it comes to customer service?
's update26 Aug 2021, 08:30
Reviewer Update
When will someone be in touch with me and when will the issue be resolved, we have jobs; we can’t be waiting on calls Centre’s everyday for hours on end and not see results. Truly appall