Vodacom disappoints again.

My Samsung A3(which is insured through vodacom) went in to get repaired about 3 weeks ago. After vodacom had my phone for two weeks they called to say there was a problem with the insurance and we must call them. My dad passed away and my mom has been paying the account as vodacom has not suggested anything else to us, in dealing with my dad's passing we also have had to deal with vodacom being unhelpful. Hanging up on my mom. Passing the buck around and now sending my phone back unfixed to the wrong place. What is the insurance paid for and how is vodacom so rude and unhelpful. This is the 2nd time I have experienced something like this with vodacom and after giving them another chance I am disappointed again.