Vodacom Disappoints AGAIN

this is the 2nd time in a few months vodacom has disappointed. I phoned to camcel a contract ending End March 2021 and they were to send me the quote to sign to make pmnt. And i have been waiting a week and have received nothing. I have been a loyal vodacom customer for 17 years, when I want to cancel a constract i am no longer using and get this much slack, jow does vodacom expect me to wamt to renew my contract that I am using during 2021?????