Vodacom disappoints again!!!

<p>I went to vodacom three weeks ago to transfer and upgrade my cellphone contract from my fathers name to mine. First it was to hand in documentation for kredit approval, couldn't be approved because of systems being down. The second week the systems was off again or still. The third week I went and was told that to transfer the account I need to have the transfer forms signed by my father as well as myself. When I went the first week I informed them that my father passed away which is why I wanted to transfer the account in the first place. Documentation like the death certificate and ID was already give in week one. When I went the third week they only informed me of this transfer form. I have to now get the trust executor to sign this form which could take a very long time. I am appauled at the service and lack of information and at the time I've wasted trying to do this transfer. Its taken 3weeks thusfar and I still have not upgraded or transfered the contract and its holiday season... How am I going to get a signature now??? </p>