Vodacom disappoints again

<p>I cancelled my contract with Vodacom more than 30 days prior to the 24th month of my contract. I was told that at the start of September, my contract would move to prepaid.</p> <p> </p> <p>On the first of September, I was started on another month of Smart S. I immediately contacted Vodacom customer care before I started using the bundles. Nobody was able to help me and I was sent from one person to the next, and even back to the store where I took out my contract.</p> <p> </p> <p>Joy and Corinne at Cape Gate Vodacom 4 u were extremely unprofessional, and after two mails trying to explain to them my situation, they told me it is not their problem and blocked my email address. My mails kept returning. I then mailed from my partner's email address, which did reach them but I never received an answer.</p> <p> </p> <p>I then contacted Vodacom's contract retentions in Midrand and spoke to Tertius Fitzgerald. After numerous very lenghty calls and emails showing invoices and statements, my cancellation letter and the number of months I have been on the contract, he forwarded my query to him team leader called Brian Bhene. Brian took two weeks, while I was calling almost everyday. Everytime I was told he can't speak to me. Emails were left unanswered by Tertius and Brian. Finally one day, I could speak to Brian. I had to explain my situation to him as if he never received my emails.</p> <p> </p> <p>I then asked Brian to email me the progress of my query. He said he would email me. It took another few days of calling everyday until he finally amiled me the first reference number I received for my query since I started speaking to Vodacom. However, it was only a reference number to cancel my contract in October and NOT for reimbur*****t.</p> <p> </p> <p>I then mailed and called again to ask him that they must reimburse as well, as I was saying to everyone from the start. He asked his supervisor to call me. Sifiso Bophela was very helpful over the phone and immediately agreed with me that it was the sotre's fault that my contract was cancelled late, and that I was indeed in my 25th month of the contract and that he would send my query to the creditors to reimburse me.</p> <p> </p> <p>Now, another two weeks later, I am not receiving answers to any emails to Sifiso, Brian or Tertius. I am also not able to call the call centre ir retentions department, because I have apparently called too much in the past month! Not because of my mistake, but because of Vodacom's lack of efficacy!!!</p> <p> </p> <p>I have screenshots of calls lasting close to one hour. I have names of everyone I spoke to, dates of contact via call, email and store visit. I have statements, a cancellation letter, everything to prove to you that you are in the wrong.</p> <p> </p> <p>Earlier in the year, Vodacom stole R4000 from me for apparent out of bundle data. However, I had proof that I always had a data bundle loaded onto my phone. They only reoaid half the amount to me. My handset broke well within the warranty period, from no fault of my own- I left it at home without anyone there while we went to the beach and got engaged- and when I returned, the motherboard had crashed! And Vodacom would not repair because of a small screen crack of less than 1cm in the top left corner, which had been there for months! So I have even been paying handset installments for a handset I barely used, had a faulty motherboard.</p> <p> </p> <p>I am a very unhappy customer and will not leave this here.</p>