IE
Ian E
1 reviews | Active since Nov 2021
10 Feb 2022, 12:43
Vodacom disappoints
In all fairness this should be ZERO rating!
I recently did an upgrade on one of my contract numbers. The order was placed online over two weeks ago. Since then, I can not track my order and when logged on it indicates my order does not exist. I call in to the Vodacom Sales And Upgrades number ***4 with no success. Either no one answers or constant drop calls. I then tried the online chat bot. The consultant Jared Tremaine Stolls does not even engage me. Instead he closes the chat without finding out what the problem is. To date, I have had constant headaches trying to contact Vodacom regarding the upgrade.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Feb 2022, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Feb 2022, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IE
Ian E's updateReviewer Update
10 Feb 2022, 14:48I have noticed on this platform that the reply by Vodacom is just a generic one. 95% of complaints is still not resolved mentioned here.
Does not inspire confidence that my problem will be solved.
Does not inspire confidence that my problem will be solved.
IE
Ian E's update10 Feb 2022, 14:48
Reviewer Update
I have noticed on this platform that the reply by Vodacom is just a generic one. 95% of complaints is still not resolved mentioned here.
Does not inspire confidence that my problem will be solved.
Does not inspire confidence that my problem will be solved.
IE
Ian E's updateReviewer Update
11 Feb 2022, 13:13So I received feedback from Vodacom (10_02_2022) regarding my order. Should I be satisfied with the response time?? It's a big NO!!
Why should I, like thousands of other Vodacom customers, use Hellopeter to get a response from Vodacom. Your customer service is poor, especially to customers that have supported you for many years. After this experience, I would think twice, no make that ten times, before recommending Vodacom to anyone.
Why should I, like thousands of other Vodacom customers, use Hellopeter to get a response from Vodacom. Your customer service is poor, especially to customers that have supported you for many years. After this experience, I would think twice, no make that ten times, before recommending Vodacom to anyone.
IE
Ian E's update11 Feb 2022, 13:13
Reviewer Update
So I received feedback from Vodacom (10_02_2022) regarding my order. Should I be satisfied with the response time?? It's a big NO!!
Why should I, like thousands of other Vodacom customers, use Hellopeter to get a response from Vodacom. Your customer service is poor, especially to customers that have supported you for many years. After this experience, I would think twice, no make that ten times, before recommending Vodacom to anyone.
Why should I, like thousands of other Vodacom customers, use Hellopeter to get a response from Vodacom. Your customer service is poor, especially to customers that have supported you for many years. After this experience, I would think twice, no make that ten times, before recommending Vodacom to anyone.