RS
Rajhmohan S

1 reviews | Active since Apr 2021

12 Apr 2021, 11:44

VODACOM DISAPPOINTS

Totally disappointed in Vodacom, have been a client of them since the inception of mobile telephones in South Africa. On April 08 2021 I get an SMS from HP attorneys telling me that have been instructed by Vodacom to take legal action against me for an outstanding amount of R300.00.on a contract phone that was cancelled 2 years ago. The strange thing about this is that the message came on my second phone. on contacting HP Attorneys i was informed that they have instructions to take legal action against me. when i informed them that the contract in dispute was cancelled 2 years ago there was silence and i asked the question why was this sent on my other phone some weird answer that this was the only number on their records. I than requested the to provide me with a date and a copy of the invoice / statement indicating the outstanding amount. I provided them with my e mail address and to date I have received nothing. On Friday at exactly 07:14 in the morning my phone rings and with TRUE Caller the number is identified as HP Attorneys **** call. the number ***. I am really disappointed in the way Vodacom treats it customers. But than again this is the norm with all service providers in this country. Even Multi Choice cannot give a clear answer on an error message. A pity there no other service providers they are all the same promise you the world and fail to deliver.

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2021, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team