DB
Douw B
1 reviews | Active since Mar 2009
11 Jan 2023, 08:49
Vodacom Disappoints
I have been a Vodacom client most my life, but they really messing up now. I did a upgrade with the Vodacom online portal (which they advice), on the 1st of November 2022. To date I have not received anything. I have phoned numerous times and they always give me the same excuse that they are waiting for stock. 2 and a half months to wait for stock is not acceptable. The fact that they also can't phone clients to inform them of status is even poorer.
Hope I get answers from them soon, otherwise I will have to go back to the stone age.
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Vodacom's replyOfficial
11 Jan 2023, 10:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2023, 10:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Douw B's updateReviewer Update
01 Feb 2023, 11:29To date I have not received my device. What the hell is going on!!? Three months to wait for the upgrade to be done. How is this not service at its worst...😡
DB
Douw B's update01 Feb 2023, 11:29
Reviewer Update
To date I have not received my device. What the hell is going on!!? Three months to wait for the upgrade to be done. How is this not service at its worst...😡