Vodacom disappointment

I have been a long standing customer of Vodacom - I have kept my same number and contracts for many years.

I needed to down grade my contract. Spoke to a very helpful agent called Keshen Pillay. Offered me this amazing deal - 1000 talk time minutes and 10 gig data for only R279 per month.

This was supposed to be activated from October. Now I don’t even have the 1000 minutes as it was activated for the 1st of September.

I have requested the voice recording and still have not received it… useless