Vodacom disappointment

Vodacom has been great for many years but now? I have spoken to 5 agents to resolve content services being billed to my account in error. I have no subscriptions, my app is set to block content and one of the agents confirmed I am blocked for content services yet I am being billed For it. I log a customer complaint, and no response from vodacom.

I am utterly disappointed in their service. Worse than supersonic