Vodacom disappointment

I have had two vodacom contracts and i cancelled both in January 2019. They only cancelled one account. Account NM019587 was not cancelled. Despite me making a number of representations to vodacom. I spoke to Masakane on 8 March 2019 at 17h27 who informed me that since the contract was cancelled a refund will be made for me at the end of March 2019. REFERENCE NO ***.

I assumed that the matter had been resolved and was waiting for the refund. Without advising me, I have been placed on the ITC. I am now unable to get credit or purchase new contracts.

On Monday 25 November I phoned the legal section as well as subscriber corrections department and no one was able to discuss the matter to me which forced me to pay the outstanding amount for which i have been placed on ITC. I have paid R210, 88 via credit card and am waiting for a settlement letter from vodacom

I spoke to mat****so on 25/11/19 at 10h15. I sooke to mpho on 26/11/19 And to Casendra on 27/11/19

All promised to send me an email to confirm my settlement account. None of them followed it up.

Angela from Vodacom La Lucia tried on several times to call the vodacom legal section / settlement section.

My call is being ignored. Today is 6th day that its not sorted out. I would appreciate if you can investigate the tardiness in giving me my settlement letter or advice me in writing what the delay is.