JU
Justine U

1 reviews | Active since Oct 2016

03 Oct 2016, 08:25

Vodacom disappointment

<p>I was called in June I was called to say I qualify for a upgrade. I was honeymoon so I went into the Vodacom branch in Shelley beach . I told the guy are you sure I qualify as I don't want to be paying for two months. He said no I wouldn't be paying for two handset instalment. I believed. I got my Samsung S7. June I paid R828. No problems. July I paid R828. No problems. At the end of August I paid R817. I was okay weird.at the begining of September I paid R1200. I was furious I phoned accounts they said to me I need to pay for my previous phone I said to them that is not what they told me at Shelley beach. So I left it and they told me that I wouldn't pay that amount next time.. at the beginning of October yesterday I was charged R1214. Why am I paying this amount again as I was told that I wouldn't be paying that amount again. I am suffering as to people at vodacom Shelley beach do not know how to do their jobs properly and don't know how to explain information properly. This needs to be sorted out as I can't carry on being **** to.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2016, 08:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,