Vodacom Disappointment

This is quite unfortunate that I am having to write this review, however after 4 months going on almost 5 months, of being on the phone with Vodacom several times for an error made on their side and explaining the same thing every single time and then been told to call another department and each department is logging a service request, just to have the same issue the following month.

I have been a loyal customer of Vodacom since 2010/2011 and this experience has left me quite disgusted with Vodacom service and not wanting anything to do with Vodacom again.

It is absolutely ridiculous that I am being penalized for an error made on Vodacom side. Really disappointing Vodacom. Hopefully this might get somebody's attention who might actually assist and get this situation resolved ASAP (although judging from a few other reviews, it would seem I am not the only one with this very same issue and seems I may have to also escalate to the National Consumer Tribunal).