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CM
Cornelia M

1 reviews | Active since Nov 2015

19 Apr 2023, 13:28

Vodacom Disappointing Service

I app**** for a fiber line on the 16/03/23. A partial installation was done. I have been calling MWEB and Vodacom for the past month with no joy in resolving this matter. The fiber box needs to have ports replaced to complete my installation. Nobody on either side is taking accountability and I keep getting the run around.

Disappointed is really an understatement.

0
Replies (4)
Vodacom
Vodacom's reply19 Apr 2023, 14:13
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CM
Cornelia M's update19 Apr 2023, 14:51
Reviewer Update
Thank you, will await a call.
CM
Cornelia M's update20 Apr 2023, 14:23
Reviewer Update
So Vodacom calls, but then they say that MWEB needs to escalate to them, so I am back at the starting point. MWEB says that Vodacom purposefully jeopardizes MWEB customer installations because they are competitors.
This could be true because Vodacom is the service provider in my area. They are here constantly connecting people and sorting out fiber issues.
How is it that they can't resolve a customer query for an MWEB ISP?
I'm confused?
CM
Cornelia M's update21 Apr 2023, 12:16
Reviewer Update
No update from either Vodacom or MWEB still