Vodacom disappointing service!!!

So just over 3 weeks ago I contacted vodacom and asked them to please move my wifi as I work from home and I study and I am going to be doing my exams. The person I spoke to their said not a problem checked packages we could move to etc. I noticed they haven't been calling so yesterday I called only to find out he didn't put the order through. Is vodacom going to pay for all my loss of income??? Im now 15 days without wifi and no idea how to work. Today I called in all they can say is it says pending we will let you know? Let me know what exactly? I need my wifi. So I have decided that I should maybe try MTN but now I belive that I must pay. After I have been paying for a wifi we not even using! Pathetic