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Davi D

1 reviews | Active since Apr 2011

24 Sept 2018, 12:38

Vodacom - Disappointing Lack of Competency

I bought a Galaxy Note 8 phone an individual from Gumtree on the 27th of January 2018. The phone is a Vodacom phone and it has been working for 7 months. As from the 21st of September 2018 the phone says Network Not Allowed. I went to Vodacom shop in Worcester Mountain Mill Mall and enquired and they did confirm that it is blocked by Vodacom but they said they cannot tell me why from their system, they gave me the call center number 082111 and the call center was as useless as their branch in Worcester at Mountain Mill Mall.

I have the box, accessories and a statement for this individual sale and I paid a total of R9500 for this phone and yet Vodacom is failing to give me this simple information so that I can take this case further.

My experience with Vodacom is disappointing, I need this info and want my phone unlocked, I have nothing to do with the previous owner and spent a lot of money on this.

Can a person from Vodacom, who knows what they are doing and knows how to treat customers properly, contact me!

0
Replies (3)
Vodacom
Vodacom's reply24 Sept 2018, 12:42
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Sept 2018, 13:18
Official

Hi Davi

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

DD
Davi D's update04 Oct 2018, 08:46
Reviewer Update
Dear Ashwin, Please note that this query is NOT resolved. Kindly write the correct feedback on this forum. Your department advised me to go to the police station and get a clearance on whether there is a case at the police station against the phone. I spent hours at the police station, got the report and sent it back to your department as advised and the report showed that there is absolutely no case opened against the phone. Your very same department after they got what they asked from me now tells me to do something else, which is inconsistent with the initial advise, why? This is absolute poor performance from your department and I am still waiting for your senior management team contact details that Roshan Abdurahman referred to on her recent feedback. It seems like your advices are inconsistent with the expectations from your "senior management team" and hence you have wasted my time by advising me with inconsistent information. Lastly do not ever mention the query as being resolved while it is far from having been resolved.