Vodacom disappointed a very loyal customer

I logged a call with Vodacom Fibre department on the 20th October 2022 due to sudden loss of Wi-Fi. The Fibre provider is Vumatel. I have made so many calls to Vodacom and I have essentially given up calling. The children are writing exams and I had to go to a different service provider to buy a mobile device to assist them. I have so many contracts with Vodacom and it just a stab in the back for being such a loyal customer. I am beyond frustrated as now we are on the 3rd week with no Fibre. No one has any clue as to what is going on and no one follows up unless I follow up like a crazy person. As a healthcare provider who is always busy, this has been the most frustrating time. I am currently reviewing my business with Vodacom.