Vodacom disappoint

Vodacom is treating their customers shockingly. My mom's been trying to cancel my late father's contract. She has followed all the steps, sent various emails, visited several branches, spent hours on calls to the cancellations department only to have a person by the name of Kilosh (not sure of the spelling as she refused to spell her name) put the phone down in her ear. The person who was supposed to do the cancellation according to her did not do it and now her pension money is being taken up by Vodacom debiting her account. This is surely unacceptable. Is there anyone at Vodacom who still cares? The call centre is so noisy you cannot hear the consultant speak. This is unacceptable for such a big organisation.