1 reviews | Active since Feb 2017
Vodacom disappearing airtime
So I wake up yesterday with my airtime gone. I contact Vodacom and it seems they have a stock answer "you are subscribed to a service that is taking your airtime" The call center operator says she'll send me an OTP so she can check which service is taking the airtime... guess what... I am not subscribed to any services. Assures me the back office will come back to me... still waiting. Checked with them again this morning.. "the back office do not work today and will only be back on Monday ..err Tuesday" So what now Vodacom...Must I now buy airtime from you when it is you that took my available airtime till you sort your **** out?
How many other subscribers is this happening to? Your customer base is over 40 million subscribers... is this the way to treat your loyal users?
Disgusted.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)