Vodacom - Disappearing airtime

<p>For the past couple of months, airtime has been disappearing from my prepaid phone at a rate of R10 per day. (+-R300 per month). Vodacom customer service was friendly, promising to investigate and let me know what the problem is, but I never heard from them again.</p> <p> </p> <p>Vodacom shop staff in Clearwater Mall were very friendly and helpful. After several phone calls and a system printout of transactions, it was revealed that Vodacom Live were deducting R5 per day for "Gaming" and R5 per day for "Videos". Services which I never subscribed to and never use. I asked for these to be cancelled, but they were unable to, despite a call to Vodacom for assistance.</p> <p> </p> <p>After many hours of research on the internet on how to cancel such a subscription, I came across a private tweet that had the answer. It is USSD Code; Dial *117# select option 10 for more, then option 6 for subscriptions and follow the prompts. </p> <p>My advice is when V-live pops onto your screen - avoid it !</p> <p>Will I ever be refunded by Vodacom ? I strongly doubt it.</p> <p>My appeal to Vodacom is -</p> <p>1. Please communicate the procedure to cancel unwanted WASPS and subscriptions to your customers and stop ignoring the problem.</p> <p>2. Please refund my airtime, taken without my permission!</p> <p> </p> <p> </p> <p> </p>