1 reviews | Active since Feb 2011
VODACOM DISAPOINTS AGAIN
I phoned Vodacom (Saturday 6 April 11h04) upgrades and cancelations dept ( ********** ) to upgrade, since my contract was about expire and I was due for an upgrade. I was assisted by Lesego and was assisted to upgrade my contract. The commitment that was made was for my contract to be upgraded and phone to be delivered in the next week by the Wednesday (10 April).
The delivery was not made as was committed and no communication was received to notify me. I phoned Vodacom ( ********** ) numerous times on which I was told that I would be phoned back, but NEVER received a call back. I phoned again on Saturday (13 April 13h56) on which comment was made that Vodacom were out of stock but the received stock the day before (12Apr) and that delivery will be made and that I will receive confirmation.
TO DATE I HAVE STILL NOT RECEIVED ANY CONFIRMATION OR DELIVERY OF MY PHONE.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)