1 reviews | Active since Sept 2016

20 Sept 2016, 18:01

Vodacom Disables my Roaming halfway through my Trip

<p>I really regret moving to Vodacom from my previous provider. You wait much longer when calling the call center to get service.</p> <p> </p> <p>Then when my phone got ******, I phoned three times to get it blacklisted, had to hang on the phone for at least 30 minutes each time just to be informed that the system is so slow right now and it cannot be done. So I gave up.</p> <p> </p> <p>Then I tried to do TWO THINGS at once, namely enable inernational calling and then to disable my voicemail. I did the first on the web. It said it was done, but still displayed as not active. I phoned to do the second. Was informed I could not do anything until the first one would be done DAYS from now. What????</p> <p> </p> <p>Now I've been overseas for two weeks and my roaming has been disabled suddenly. WHAT???? I go on tot he website, click ACTIVATE, it says it ws successful, but refreshing AGAIN displays that no it is not active, and the phone also still cannot register on the network.</p> <p> </p> <p>This has been absolutely terrible. I'm now without a phone. I cant receive sms's to verify credit card purchases. I can't phone vodacom, and there is no other way advertised on their web site to get hold of them. </p> <p> </p> <p>I MEAN REALLY. This has been hell on earth. I'm moving back to my previous provider when my contract expires.</p> <p> </p> <p>Cheers,</p> <p>Eliza de Jager.</p>

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Replies (3)
's update21 Sept 2016, 10:29
Reviewer Update

Thanks vodacom for your blank reply. Case in point.

Vodacom
Vodacom's reply21 Sept 2016, 12:10
Official

Dear Client

I apologise for the inconvenience caused. I responded to you via email and await your reply in order to resolve this matter.

Kind regards

Vodacom Consumer Website Team

's update21 Sept 2016, 12:30
Reviewer Update

Thanks but all you did is send me a document telling me how international roaming works. I know how it works. It was working fine for two weeks until somebody disabled it on my account a day or two ago.

Roaming is switched off on my account. I cannot dial any numbers, receive any sms's, register on any of the available networks. Because roaming is disabled.