Vodacom Dis honesty

So here we are again Vodacom. Was involved in high jacking in Nov 2021 and had the Theft plan on my contract within 4 month you are cover. Phone Vodacom insurance number *** and was informed I cover and claim was also approved, but before this they had my specs wrong so they needed to fix. The came the collecting of phone. Oh my don’t believe a word they are saying even black and white does not count and they are heartless people.

Vodacom was not able to locate a Appple so I was to wait until their shipment was suppose to come in before I can get a new Apple, it sure what they thoughts were on how I was suppose to come by in the meantime, until when their shipment arrive…… but luckily I had a old phone even though the battery was not great. After a week still no phone was allocated and I did some homework also and takealot and incredible had phone which I was able to buy.

The consultant working for Vodacom was also not sure when the shipment would arrive as the one said end Dec and the other said weekend of 19th Nov. so still not sure when the true Apple shipment would arrive. I have asked if I can buy and would I then be re-Imbursed and the guy on the other line said yes and I asked him to but it in mail, which he also did. So I was Happy and went out to buy me a new phone, IPhone 13 mini, not really what I wanted but had to make due as this is what was available, since my IPhone 12 was ******.

So after I bought the phone I send the invoice and I was told he will send in fir re-imbur*****t. this was all 19th Nov

After a week I started to phone about when I can expect my money and I was told so may stories over the past few weeks and eventually I was told I WOULD not be re-imbursed as this is not how the insurance worked. So I was FURIOUS as this was not what was agreed to.

I have mailed Shameel and his a Delay from his office phoned me to find out what was happening and also stated that if they said that if they said I was to be re-imbursed they should repay. I was asked to send het the paperwork which I have also done and since the 27th Dec no word or reply to any of my mails.

Not sure what next steps should be, but I feel like all should know how dishonest Vodacom is and that you should be careful of what they can’t be trusted. If the lack of communication begins at top level the you should know why the rest of the departments are the way they are.

I was also looking in cancelling my contract but I as told I would pay a cancellation fee….. for what. They are not onnering their side of their contract so why must I.