VODACOM DIRECTS PATHETIC, HORRIBLE, *********** SERVICES.

I am eligible to upgrade my cellphone contract with Vodacom. I've been a client for the past 10 years with Vodacom on a contractual basis. Since the last few upgrades I've always chosen VODACOM DIRECT to do my upgrades, i previously found them efficient and prompt in their services with always striving to assist. In December i called in and did my upgrade, i requested for a Particular color, my upgrade was processed, and a week later i received a COMPLETELY WRONG COLOUR. I called in 2 Days later, and requested an exchange as on their sode it showed thw color i ordered and i received another. My concern was that for insurance purposes with them i would end up losing should the colour not be corrected. I waited a day and received no reply from a supervisor as i was told by the consultant i would get a response. UNFORTUNATELY OVER A WEEK I HAD TO CALL VODACOM DIRECT AND REQUEST THE SAME THING, a Correct colour and to speak to the supervisor. AFTER NEW YEARS DAY, I CALLED AGAIN i spoke to a gentleman named Joy and he said he'll assist. I was still unable to speak to a supervisor nor did i receive my CORRECT COLOUR. THIS happened at least 10 times, on a particular day i soke to Kgomotso twice, i saidi will stay on the line until i get to speak to the supervisor, she said he'll call me back in 2 minutes. I waited 2 HOURS AND NO REPLY. I WAS FORCED TO CALL CUSTOMER CARE, I spokw to helpful consultant And she IMMEDIATELY DIRECETED ME TO THE CUSTOMER CARE SUPERVISOR SHE WAS really the MOST EFFECTIVE AND EFFICIENT HELP I RECEIVED. SHE WAITED WITH ME ON A CONFERENCE CALL FOR AN HOUR TILL A SUPERVISOR WAS CALLED IN TO ASSIST. Tertius the supervisor called me, assisted by saying all will me IN ORDER, they directed the device to be returned and A NEW ONE WILL NE PROCESSED. the device was collected and 9 DAYS LATER, I HAD TO CALL AGAIN AND LO AND BEHOLD!, THE MEW CONSULTANT ADVISED THERE WAS NO RETURN ALLOCATED FOR THE DEVICE. I HAD TO RE-UPGRADE.

I found this service on VODACOM DIRECTS to be PATHETIC, ***********, A CRACK IN THERE STRUCTURE WHICH WILL RESULT IN A COLLAPSE OF THEMSELVES SHOULD THEY NOT GET ANY STRUCTURAL DEVELOPMENT IN THERE CONSULTANTS LACK OF ASSISTANCE AMD CUSTOMER CARE.

THE RETENTION AND UPGRADE TEAM IS USELESS, ***********, THEY LACK CUSTOMER SERVICE, apart from the one or two who wish to assist.

I find this to be a slap in the face to an older contract client whilst they pushing to get other clients on board. HOW AM I SUPPOSED TO GIVE A GOOD REVIEW FOR HORRIBLE SERVICE, AND HOW AM I TO TAKE ANOTHER NEW CONTRACT FOR MY CHILDREN OUT WITH THEM WHEN THEY DON'T VALUE OLDER CLIENTELE!!!