Vodacom Direct- Worst customer Service

Vodacom called me to offer an upgrade deal. We did the upgrade and found out a few days later when there was no delivery of the devices that the upgrade was cancelled. They promised to get to me and logged a ticket. After a few days upgrade was done and devices delivered without me ever approving the new upgrade since the initial one was cancelled by Vodacom! Delivery of devices and package was not as agreed on the initial Call. Seems like they just activated what they thought would be ideal?? They have went back to verify that the above is correct as all calls are recorded and upto now, almost 2 weeks later, this is not resolved.