Vodacom Direct Upgrade - Still waiting for rest of my upgrade package since May 2017

I have been a loyal customer with Vodacom for 12 years now and have always been happy with the service, but since working through Vodacom direct for an upgrade in May, I have never experienced such bad service. I upgraded to the new Samsung S8 which included a wireless charger and accessory pack. I received the phone but never the rest of the promised items which have been on back order since May. I have phone a number of times, spoken to managers who each time assured me the outstanding items would be delivered and that they will call me back. No one to date has called me back from Vodacom and I have never experienced such bad service, specially since I am supposed to be a RED Customer.

Some advise, never use Vodacom Direct for a cellphone upgrade!