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Daniel O

1 reviews | Active since Nov 2021

10 Nov 2021, 09:46

Vodacom Direct upgrade gone wrong!!!!

I have done an upgrade via Vodacom Direct, but contract has been issued on wrong line/phone number, after the contact was confirmed via Vodacom Customer Care Whatapp messages on correct number. Nobody within Vodacom Direct can assist and the different departments aren't taking to the next department!! Received invoice today and got billed for both lines. If you contact Vodacom Customer care you are transferred from one person to next person and to be cut off eventually. Would have been cheaper to accept and pay unused contact for next 24 months than trying to resolve!!!

0
Replies (4)
Vodacom
Vodacom's reply10 Nov 2021, 11:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Nov 2021, 15:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent team on the 13-11-2021 and was already assisted with your query. It was the matter has been logged to sales/upgrades team for further assistance. Your reference number is ***, please allow the team to investigate and provide feedback. Regards Consumer Website Team

Best regards,

DO
Daniel O's update19 Nov 2021, 10:08
Reviewer Update
1) See message dated 17/11/21 @12:00
"Your Service Request *** is now being processed by Pat Jacobs who will be in contact with you shortly. Your service request should be attended to by 2021-11-17 17:00:00. Visit https://bit.ly/2SswlkR from your phone. Thank you, Vodacom"
Did not receive any call!

2) see message dated  17/11/21 @ 15:044
"Dear Vodacom Customer, we are optimistic that you enjoyed the service experience. Your query with ref number *** has been attended to. Visit My Query: https://bit.ly/2SswlkR to track the progress. Your continued support as a loyal Vodacom Customer is highly appreciated."
Does has been attended imp**** that query is resolved from Vodacom's side? 

Seem that I need to follow route via Ombudsman??  Shocking how many calls a receive to do another upgrade but NO response on the upgrade went wrong:   Request *** 

See below print screens confirming deal via Vodacom Whatsapp system ***and NOT ***:image.png 522.85 KBimage.png 436.06 KBimage.png 486.45 KBimage.png 343.93 KB
DO
Daniel O's update30 Nov 2021, 11:24
Reviewer Update
Your message dated 15/11/21 refers. "Our records indicate that you have been in contact with the relevent team on the 13-11-2021 and was already assisted with your query. It was the matter has been logged to sales/upgrades team for further assistance. Your reference number is ***, please allow the team to investigate and provide feedback. "

Received sms on 17/11/21 @ 12:00 that Pat Jacobs will process query and contact me. Subsequent message  (17/11/21 @ 15:04) saying that query has been attended which seem query has been closed from Vodacom? To feedback or call has been received to date and contacting Online department daily without any responses. Also no feedback on message dated 19/11/21 on this profile.......