Vodacom Direct - Tubanisse

Item: Vodacom
Rating: 1
Author: Vanessa D

I had a telemarketer from phone number ********** who after telling them I did no want an upgrade but Tubanisse decided to go ahead and do it anyhow. I now have the frustration of sorting this out. I would appreciate a phone call from Tubanisse's supervisor.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 May 2018, 12:21

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom's reply25 May 2018, 12:21

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vanessa D's updateReviewer Update

14 Jun 2018, 14:37

Wardah from Vodacom phoned me back and sorted the problem out (thank you for your professional response) but Tubanisse's manager still hasn't bothered to contact me !!!

Vanessa D's update14 Jun 2018, 14:37

Reviewer Update

Wardah from Vodacom phoned me back and sorted the problem out (thank you for your professional response) but Tubanisse's manager still hasn't bothered to contact me !!!