Vodacom Direct Service

Worst experience ever!! I phoned the call center regarding a downgrade of one of my cellphone numbers my son used to use. The call center agent, a very efficient agent convinced me to do an upgrade on my wife's number and mine. I decided to get her a new instrument, but mot me. We concluded the deal over the phone and the call center agent was very efficient. On the same day my son asked me to rather take an instrument as his is on its last legs. I phone the call agent and talked to the same person who helped me cancel the contract I just concluded with him the previous day. That is when the nightmare started. To cancel that contract took days to do. When it was cancelled, I needed to upgrade again, but this time with an instrument, to find out if they have an instrument took 3 days. After that we concluded the deal. They dispatched the instrument. It took days for them to dispatch. I got a notification it was dispatched for delivery on Tuesday. I waited but no delivery, I had to go out at about 16h00. To not to miss the delivery, I left a copy of my ID, proof of address and a authority letter for my daughter to collect on my behalf. They only arrived at my delivery address the following day,phoning my wife on several occasions looking for me. They have my number AND my number is the primary contact number on our joint contract. My wife has a very demanding business and cannot take calls left right and center, asking them to phone me, witch they blatantly not do, but keep on harassing her to such an extent, that she phoned RAM Corries cervices head office. I phoned them as well after gearing all this that was happening around me, please remember I cannot take another day for waiting for a silly phone!! I was out the whole day. After I phoned them,RAM, they want to take another day out of my schedule. That is RAM by the way, I told the lady I cannot, I need an appointment from them so I can arrange my day around that Time and day. They refuse but said the local branch of RAM will phone me. Up to now, no phone call!! It is Thursday already and almost 2 weeks since the upgrade!! Please guys we do not need this type of service and I strongly suggest you go tho the nearest Vodacom Shop, take a hour, and walk out of the shop with you instrument. Courier delivery did not work for me, and I am sure it will not for you. RAM perhaps the worst courier to do these type of service.