1 reviews | Active since Sept 2018
Vodacom direct selling abuse
I receive a call "from Vodacom" offering me an upgrade as my contract term is almost up. I enthusiastically agree, receive a phone via courier, into which I place my old sim...only to discover two weeks later that this is an additional contract, with a new sim and a new number. I have been charged this month for two contracts. Now courier is due to fetch phone and only once they inspect it (for what?) will my contract be cancelled and then I will need to fight to get double payment returned. UNACCEPTABLE!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team