1 reviews | Active since Jun 2016
Vodacom direct ****
<p>****med by vodacom direct and now paying for two residential wifi contracts where they called offering an upgrade for an approximately 2 month existing wifi contract that was going to be replaced. I started querying after I saw the debit order included both contracts and am now being ignored and sent from one customer person to the other with continued messages that my query is being looked at - yet this is now the 3rd debit order that includes both contracts. The consultant I spoke to telephonically yesterday from the Vodacom customer service shop at Somerset Mall told me that I was **** to. Service number S3-GX9CA-A6K6</p>
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Vodacom Consumer Websites
Best regards,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
Since my complaint almost 3 months ago - if not more I have received sms's from Vodacom that my service request number is S3GX9CA-A6K6 and that Mapaseka Mainama will get back to me - received sms referring to this person twice on different dates - no word from this person. Then I received another sms that Trinah Taodzera will contact me - no response - then I received an email from Safiek - ecclo@vodacom apologising and requesting my details again - contact number, the wifi number in question, my ID number and the VSP account number - clearly they don't know what they're doing - all my details are on their system - I mailed the information - surely referring to the reference number I provided they should be able to see this. And don't forget that I also went into their customer service store where I telephonically spoke to Matuba - who also couldn't help. Can someone help with an ombudsman number or can someone advise how I can get out of the Vodacom contracts? I am on the verge of going to the media with this matter. It is nearing my debit order date and I am sure they'll want to deduct another double debit. Clearly the Hello Peter initiative is also being ignored - they're arrogant
Since my complaint almost 3 months ago - if not more I have received sms's from Vodacom that my service request number is S3GX9CA-A6K6 and that Mapaseka Mainama will get back to me - received sms referring to this person twice on different dates - no word from this person. Then I received another sms that Trinah Taodzera will contact me - no response - then I received an email from Safiek - ecclo@vodacom apologising and requesting my details again - contact number, the wifi number in question, my ID number and the VSP account number - clearly they don't know what they're doing - all my details are on their system - I mailed the information - surely referring to the reference number I provided they should be able to see this. And don't forget that I also went into their customer service store where I telephonically spoke to Matuba - who also couldn't help. Can someone help with an ombudsman number or can someone advise how I can get out of the Vodacom contracts? I am on the verge of going to the media with this matter. It is nearing my debit order date and I am sure they'll want to deduct another double debit. Clearly the Hello Peter initiative is also being ignored - they're arrogant