VODACOM DIRECT SALES *****

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Juan

1 reviews | Active since May 2012

30 Jun 2023, 14:36 *****ULANT UPGRADE DONE BY VODACOM ONLINE On 17 March 2023 I did an online application on the VODACOM mobile app for an upgrade on my existing number 082---------- from a RED 2.4 GB 200 minutes to a RED 2.4 GB 400 minutes contract with the inclusion of a Samsung S23 handset and Galaxy 5 watch.

The next day I got a call from the upgrade department to confirm the upgrade, which I agreed too, but was miss led. When I received my bill the following month I noticed the amount being higher, and by the second month I checked on my Vodacom online app and saw a new number 082---------- appearing on the invoice. I only wanted to upgrade my existing number and was miss led by your sales department and issued a new contract. See attached email correspondence received, where no mention is made off a new contract. Even the quote does not include a new telephone number/ contract that was allocated to me. I would also like to bring under your attention that no new sim card was delivered with the phone and watch and also not activated.

Until today I have phoned numerous people to get this problem resolved. Call Centre 082135: Carmalita Lindo Aftersales **********: Portia Cancellations **********: Nelson Shebane and Swade Mohammed On 24 May I even requested the telephone conversation records for 18 March at 12h16 from ********** to be checked, as you will notice that at no stage I was told this is a new contract.

Today my last call was to Aftersales ********** and spoke to Mzoli Nchupethang at 9h13 who also promised to help me, but this issue was still not resolved.

I herby demand that the 082-------- number be cancelled, and my existing number 082----------be upgraded to 400 minutes as requested with inclusion off the phone and watch. I also want a refund for the months paid for new unwanted contract.

Kind Regards Juan Tolken