Vodacom Direct's inability to provide service

Vodacom Direct promises on their website that delivery of a phone 24h after placing order - I started the process of applying for a new contract on Thursday 18 June. The order was only confirmed by Friday 19 June, after I had to make numerous calls. The call centre does not phone back, despite promises.<br> <br> Since then I have been promised allocation of a phone and delivery, as well as feedback, soon, by 12:00, by mid day, this afternoon etc etc etc. However, no-one ever phones back. On Thurs 25 June, I phoned to cancel the order. Cancellation of the order was confirmed, with agreement that I can start the process again at a Vodashop. <br> <br> I went to Vodashop Hatfield. After some investigation, they informed me that they cannot process my request for a new contract, as Vodacom Direct indicated that the order has not been cancelled. I have to wait for delivery - if and when that happens. <br> <br> At the moment, I have a confirmed cancellation, but cannot proceed with a new contract. I am in the dark and lost all faith in Vodacom Direct. DO NOT USE VODACOM DIRECT EVER. They are unreliable and do not understand customer service. Vodacom Hatfield is very good, but their hands are tied.