HH
Heinrich H

1 reviews | Active since Jul 2015

04 Mar 2017, 19:24

Vodacom Direct one day delivery sham

<p>Vodacom's website clearly reads "free one day delivery".</p> <p>Thursday (02/03/2017) at 11pm I contacted vodacom to upgrade, However after going through the whole upgrade process the lady advised me the phone to be delivered the week of the 6th. However the contract must first me confirmed before it can be delivered.</p> <p>Saturday(03/04/2017) As I have not received the confirmation call and I kind of need the new phone, I go to a vodacom shop to try and finalize the upgrade and they advise me "no sir they lie to you on the website, it takes 7-14 working days". I also cannot do the upgrade as the upgrade has already been processed.</p> <p>Vodacom needs to be clear regarding the one day delivery up front as this is clearly not the case.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2017, 07:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team