Vodacom Direct lack of contact and confirmation

Ordered a new phone last week Wednesday from Vodacom Direct and spoke to Kereisha. Ordered the contract and told her that I don't currently have a cell phone working and if they need to contact me, they need to call my office number which I gave to her. I haven't heard from Vodacom since then, didn't even receive a confirmation email or call.

Called them today and spoke to a very friendly and helpful person, Udume. I was told then that the phone will only be sent once they contacted me, this means that I now have to wait another 7 flippen days. This is unacceptable service from Vodacom. I hope that Kereisha will be dealt with accordingly.